At every opportunity you have to move someone—from traditional sales, like convincing a prospect to buy a new computer system, to non-sales selling, like persuading your daughter to do her homework—be sure you can answer the two questions at the core of genuine service.
- If the person you’re selling to agrees to buy, will his or her life improve?
- When your interaction is over, will the world be a better place than when you began?
If the answer to either of these questions is no, you’re doing something wrong.


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